Better Employee Relations

Practical and Effective Labour Relations Skills.

Two day seminar/workshop for in-house presentation at your facility. A comprehensive program developed for supervisors and managers of unionized operations. Special presentations are available for supervisors and managers of non-union operations. Up-to-date information: Labour Code / Employment Standards

Course Content

• Management's right to manage.
• Effective communication within a unionized environment.
• Contract administration skills.
• How to deal effectively with problem employees.
• "Just Cause" to discipline and discharge - when and how?
• Why documentation is a must in labour relations - plus when and how to document.
• How to write and deliver a discipline letter.
• Handling gripes and grievances.
• Preparing for hearings and arbitration.
• Leadership skills for "Better Employee Relations".

Note: Includes examples of disciplinary letters and various forms for on the job application.

See next: Discipline: When and How

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